Shipping policy

Shipping Policy

Last Updated: 26/06/2026

Thank you for shopping with [ZetaMart]. We are committed to delivering your orders safely and efficiently. Please review our Shipping Policy to understand how we process, ship, and deliver your purchases.

1. Order Processing Time

All orders are processed within [30 min] after payment confirmation.

Orders placed on weekends, public holidays, or outside business hours may be processed on the next business day.

Please note that order processing time is separate from shipping and delivery time.

2. Shipping Methods

We work with trusted courier and logistics partners to ensure reliable delivery of your orders.

Available shipping methods may include:

  • Standard Shipping

  • Express Shipping (where available)

  • Courier Delivery Services

The available shipping options for your location will be displayed during checkout.

3. Shipping Costs

[Shipping Charges are Calculated at checkout based on the delivery address and the weight / size of the order. Any applicable shipping fees will be displayed before you complete your purchase.]

Shipping charges, if applicable, will be clearly shown before payment is completed.

We may occasionally offer promotional free shipping offers, which will be communicated on our website.

4. Delivery Timeframes

Estimated delivery times are as follows:

Domestic Shipping (India)

  • Standard Delivery: [6 to 8 days]

  • Express Delivery (if available): [2 to 5 days]

Remote or Rural Areas

Delivery to certain remote locations may require additional time.

Please note that delivery estimates are not guaranteed and may vary depending on courier operations and local conditions.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email

  • Tracking details (where available)

  • Courier information

You can use the provided tracking number to monitor the status of your shipment.

If you do not receive tracking information within a reasonable period, please contact us at [zetamart189@gmail.com].

6. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • High order volumes

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Transportation disruptions

  • Customs inspections (for international orders)

  • Incorrect shipping information

We appreciate your patience and will do our best to keep you informed of any significant delays.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact details.

If incorrect information is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply.

  • Orders may be returned to us by the courier.

We are not responsible for failed deliveries caused by incorrect address information supplied by the customer.

8. Lost, Missing, or Damaged Packages

If your package is:

  • Lost in transit

  • Marked as delivered but not received

  • Damaged upon arrival

Please contact us within [7] days of the expected delivery date.

To help us investigate, please provide:

  • Order number

  • Tracking number

  • Photographs (if the item arrived damaged)

We will work with the shipping carrier to resolve the issue as quickly as possible.

9. International Shipping

International Orders

[Specify whether international shipping is available.]

If international shipping is offered:

  • Delivery times vary by destination country.

  • Customs duties, taxes, and import fees may apply.

  • Customers are responsible for any applicable customs charges imposed by their country's authorities.

We are not responsible for delays caused by customs clearance procedures.

10. Delivery Confirmation

Once a package has been marked as delivered by the courier service, responsibility for the package transfers to the customer.

If you believe a delivery was completed incorrectly, please contact us immediately so we can assist in investigating the matter.

11. Shipping Restrictions

Certain products may not be eligible for shipment to specific locations due to:

  • Legal restrictions

  • Courier limitations

  • Product-specific shipping requirements

If an order cannot be fulfilled for these reasons, we will notify you and provide a refund where applicable.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Store Name: [ZetaMart]

Email: zetacart189@gmail.com

Business Address: City: Gola Gokaranath Dist. Lkahimpur Kheri State: Uttar Pradesh India PinCode: 262802

We are happy to assist you with any shipping-related inquiries.

Thank you for choosing [ZetaMart]. We appreciate your trust and look forward to delivering your order safely and efficiently.