Refund policy

Return & Refund Policy

Last Updated: [26/06/2026]

At [ZetaMart], customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within [7] days of delivery.

  • Be unused, unworn, and in its original condition.

  • Be returned with all original packaging, tags, accessories, manuals, and documentation.

  • Not be damaged due to misuse, improper handling, or normal wear and tear.

We reserve the right to refuse returns that do not meet these conditions.

2. How to Request a Return

To initiate a return, please contact us at:

Email: [zetacart189@gmail.com]

Please include:

  • Order Number

  • Customer Name

  • Product Name

  • Reason for Return

  • Photos of the product (if damaged, defective, or incorrect)

Our support team will review your request and provide return instructions if your return is approved.

3. Return Timeframe

Return requests must be submitted within [7] days from the date the order was delivered.

Requests received after the return period may not be eligible for return or refund.

4. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved:

  • The refund will be issued to the original payment method used for the purchase.

  • Refunds will be processed within [REFUND PROCESSING TIME 5 working days] after approval.

Depending on your bank, payment provider, or card issuer, it may take additional time for the funds to appear in your account.

5. Exchange Policy

We offer exchanges for:

  • Damaged products

  • Defective products

  • Incorrect items received

If you would like to exchange an eligible item, please contact us at [zetacart189@gmail.com] within [7] days of delivery.

Exchanges are subject to product availability.

If a replacement is unavailable, we may offer a refund or store credit where appropriate.

6. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged item

  • A defective product

  • The wrong item

Please notify us within [7] days of delivery.

To expedite the process, please provide:

  • Order Number

  • Clear photos of the product

  • Photos of the packaging

  • Description of the issue

After verification, we will arrange a replacement, exchange, refund, or other appropriate resolution at no additional cost to you.

7. Non-Returnable Items

The following items are generally not eligible for return or refund unless received damaged or defective:

  • Personalized or custom-made products

  • Gift cards

  • Downloadable digital products

  • Items marked as "Final Sale" or "Non-Returnable"

  • Products damaged due to customer misuse

  • Hygiene-sensitive items that have been opened or used

Additional non-returnable categories may be specified on the product page.

8. Return Shipping Costs

If the Return Is Due To:

Our Error

(Incorrect item, defective product, damaged shipment)

  • We will bear the return shipping costs.

  • A prepaid return label may be provided where available.

Customer Preference

(Change of mind, incorrect selection, no longer needed)

  • The customer is responsible for return shipping costs.

  • Original shipping charges are generally non-refundable unless required by law.

9. Order Cancellations

Orders may be cancelled before shipment.

Once an order has been shipped, cancellation requests cannot be guaranteed and may need to follow the standard return process.

To request a cancellation, contact us immediately at:

Email: [zetacart189@gmail.com]

10. Refused Deliveries

If a customer refuses delivery without prior communication:

  • Shipping charges may not be refunded.

  • Return shipping costs may be deducted from any eligible refund.

11. Refund Exceptions

We reserve the right to deny refunds if:

  • The product has been used beyond reasonable inspection.

  • The returned item is missing components or packaging.

  • The return request falls outside the eligible return period.

  • Fraudulent activity is suspected.

12. Contact Us

For any return, refund, or exchange inquiries, please contact:

Store Name: [ZetaMart]

Email: [zetacart189@gmail.com]

Business Address: [City: Gola Gokaranath Dist. Lakhimpur Kheri State: Uttar Pradesh India PinCode: 262802

Customer Support Hours: [16]

We are committed to resolving customer concerns fairly and promptly.

Thank you for shopping with [ZetaMart]. We value your trust and strive to provide a smooth, transparent, and customer-friendly shopping experience.